Where do I find items I have seen in The Press?
If you cannot find what you are looking for on www.paulahian.com, please contact us at email@example.com and we will be more than happy to assist you.
What is a Preorder?
Preorders can be made in advance for our fashion forward designs of the upcoming season. By placing a Preorder, you will be able to receive Paula Hian pieces before they are available to the general public and before colors are sold out. For special requests of any Preorder, please refer to the “Custom Orders” policy and contact us at firstname.lastname@example.org.
What is a Special Order and how can I place it?
Due to their popularity, many Paula Hian pieces are available only by special order. While we may be out of stock in your desired color or size, these items can still be ordered depending on yarn color availability. For these items, please select the color of your liking, choose “special order” as your size and place your desired size in the instructions box upon checkout. We will make every reasonable effort to accommodate your request.
Please note: all special orders are subject to yarn color availability. You will receive a notice and full refund within 48 hours if the color is unavailable. Please contact email@example.com with additional questions. You will receive email notifications to confirm when your order is in production and when your order has shipped. All Paula Hian Designs are made exclusively in France using luxury yarn imported from Italy, with pursuit of perfection. Please allow 3 - 4 weeks from order placement to delivery.
What if I would like to make a small modification, such as length, to my Special Order?
This would be considered a Custom Order. Most of our pieces can be customized for you with an additional fee. Please contact firstname.lastname@example.org with your requests to receive a detailed quote within 2 business days.
How do I know what size I am?
Please refer to the size chart below.
|PAULA HIAN KNIT COLLECTION MEASUREMENTS|
|SHOULDER TO SHOULDER||14.5||15.7||16.3||16.9||17.4|
Can you ship internationally?
Yes. Please contact email@example.com regarding international orders.
How much does shipping cost?
At Paula Hian, ground shipping is always free to addresses within the United States. In cases which your Paula Hian pieces are needed within limited time, we gladly offer 2-day and next-day shipping with an additional fee so that you can shine in our exclusive designs on that special day. International orders result in extra shipping charges; amount of shipping fees vary by order sizes and countries of destination. For specific questions and concerns regarding logistics, please contact us.
Is it possible to ship to multiple addresses?
Unfortunately, we can only ship your online order to one location. To ship to multiple addresses, please complete a separate order for each address.
Can I cancel my order?
Purchases may be cancelled before you receive your shipping confirmation. If there is a mistake on your order, please contact us at firstname.lastname@example.org within 24 hours to modify your order. Special Orders cannot be cancelled once the production process has begun.
What is the return policy?
We want you to be completely satisfied with your Paula Hian purchase. If for any reason you are not satisfied, we will gladly accept your return of unworn merchandise within 14 days from the date delivered. All returned merchandise should include the original receipt, packaging, tags, and must be in exact and pristine condition as when it was received. Please note that Special Orders and Preorders can only be exchanged for store credit. Custom Orders are non-refundable. Please do not hesitate to contact us if any concerns or questions may rise during the order process.
How do I return my order?
All items in accordance with the return policy may be returned by mail. Please notify us at email@example.com with the item you would like to return. Additionally, please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (if applicable). Return shipping is at the buyer’s expense, and while we recommend shipping insured parcel post, you may utilize the carrier of your choice. Paula Hian Designs will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen, or mishandled. All returns will be credited to the original form of payment, unless otherwise specified. Please note that shipping costs will not be subject to refund. Any requested exchange item(s), if available, will be sent to you at no additional cost. New orders are subject to merchandise availability. Please allow up to 14 business days for us to receive and process your return or exchange. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.